Privacy
Policy
Last updated: 20 May 2025
At BCI Truck, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Information We Collect
We may collect the following types of personal information:
- Full name
- Email address
- Phone number
- Residential or business address
- State or region
- Company or business name (if applicable)
- Purchase or inquiry history
- Vehicle details (e.g., registration, VIN)
We may also collect non-personal information such as website usage data via cookies or analytics tools.
2. How We Collect Information
We collect personal information when you:
- Submit an inquiry through our website or contact forms
- Call, email, or visit one of our dealerships
- Sign up for newsletters or marketing updates
- Interact with our social media channels
- Apply for financing or submit a purchase order
We may also receive personal information from third-party service providers, such as finance companies or lead generation platforms, where you have consented to share your details.
3. Why We Collect Your Information
We use your personal information to:
- Respond to your inquiries and provide customer service
- Process vehicle purchases or service bookings
- Send updates about promotions, offers, and new stock
- Manage warranty and maintenance records
- Comply with legal and regulatory obligations
- Improve our products, services, and website
4. Disclosure of Your Information
We may disclose your personal information to:
- Our related entities or business partners (e.g., finance providers, insurers)
- Government authorities (where required by law)
- IT service providers, hosting companies, or email platforms we use for business operations
- Third-party analytics or advertising tools (where consented)
We do not sell or rent your information to third parties for marketing purposes.
5. Data Storage and Security
Your personal information is stored securely using industry-standard measures. We implement appropriate physical, administrative, and technical safeguards to protect your data from misuse, loss, unauthorized access, or disclosure.
6. Accessing and Updating Your Information
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or outdated details
- Withdraw consent for marketing communications at any time
To make a request, please contact us using the details below.
7. Cookies and Website Analytics
We use cookies to improve your website experience and monitor site traffic. You may disable cookies in your browser settings, although this may affect functionality.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
10. Contact Us
If you have any questions about this policy or wish to access or update your personal information, please contact:
BCI Truck
Email: marketing@bcitruck.com.au
Phone: (08) 9353 9000
Website: www.bcitruck.com.au
